Educational Technology Services (ETS)
Staff
Steve Pragel, Director
0227B Benjamin Building
(301) 405-3618, spragel@umd.edu
Steve is the director of Educational Technology Services (ETS) in the College of Education. He oversees day to day operations, supervises the staff, prepares ETS reports and strategic technology plans, and budgets for new and ongoing expenditures. Support areas: ETS Operations and Strategic Planning - Technology Staff Supervisor - Budget
Available Hours:
Monday-Friday: 7:30 am - 4:00 pm
Lisa Finger, Technology Desk Coordinator
0223D and 0234 Benjamin Building
(301) 405-5463, lfinger1@umd.edu
Lisa is responsible for coordinating operations at the ETS Technology Desk. This includes equipment reservation and loan, computer lab oversight, and first-tier support for interactive whiteboards and select Benjamin conference spaces.
Available Hours:
Monday-Friday: 8:00 am - 4:30 pm
Rochella McKoy, Web Specialist
0223A Benjamin Building
(301) 405-3617, rmckoy@umd.edu
Rochella is the front-line support for web and web-based technologies. She handles maintenance of the college web site, account management, and web-based systems that support faculty and staff in the College. Support areas: College Site - HTML - Drupal - Training
Available Hours:
Monday-Friday: 7:30 am - 4:00 pm
Joe Robertson, IT Manager
0223C Benjamin Building
(301) 405-5576, jcrobert@umd.edu
Joe manages IT support for the College, and the ETS IT Desktop Support Technician. He also provides internal technical support for many of our provided ETS services.
Available Hours:
Monday-Friday: 7:30 am - 4:00 pm
Rosalia Reyes-Webb, Learning Technology Specialist
0223B Benjamin Building
(301) 405-0309, rosalia5@umd.edu
Rosalia is a member of the ETS team, dedicated to providing faculty training and support for integrating technology into teaching and learning. Her expertise includes training faculty through both synchronous and asynchronous learning tools. She utilizes the train-the-trainer model to offer insightful tips and tools for enhancing classroom learning with the university's enterprise tools.
These tools include:
- ELMS (Canvas): Our learning management system
- Zoom: For teleconferencing
- Panopto: Our media management platform
- Turnitin: Plagiarism checker
- LAN School: For managing computers in a classroom
- Epson Interactive Whiteboard - an interactive classroom display
Available Hours:
Monday-Friday: 8:00 am - 4:30 pm
Ronald Yerby, Desktop IT Support Technician
0230A Benjamin Building
(301) 405-9948, ryerby@umd.edu
The desktop support technician responds to trouble tickets in the college for faculty and staff computers, printers, and other IT issues. Support areas: Trouble tickets - IP Management
Available Hours:
Monday-Friday: 9:00 am - 5:30 pm
Various Student Workers, Technology Desk
0234 Benjamin Building
(301) 405-3611, ets-techdesk@umd.edu
The ETS technology desk is the source of many of our services. Two of the most common are Technology Classroom Support, and equipment loan. Support areas: Classroom Support - Equipment Loans - Troubleshooting
Available Hours: See schedule